Refund Policy
Last updated: June 28, 2026
We want you to be satisfied with every reading. This Refund Policy explains how our satisfaction guarantee works, how to request a refund, and the statutory rights you keep regardless of this policy. It forms part of our Terms of Service.
Our satisfaction guarantee
If you are not satisfied with a reading, you may request a refund within 24 hours of that session. When a request is approved, the credits used for that reading are returned to your Orb account balance, ready to spend on another advisor. This guarantee is offered in addition to — and does not limit — any rights you have under applicable consumer law.
What you receive
Approved satisfaction refunds are issued as credits returned to your account balance, so you can try a different advisor or reading. Where applicable law requires a refund to your original payment method, or where we agree to one (see “Unused credit packages” and “Your statutory rights” below), the refund is made to your original payment method instead.
How to request a refund
Use the “24-hour refund guarantee” option in the app (available from the home screen and the account menu), or email contact@seventysouls.com with your account email and a short description of the issue. We typically respond within 24 hours.
Eligibility
Satisfaction refund requests for a reading must be made within 24 hours of that reading. To protect against abuse, we may decline requests that show signs of misuse — for example, repeated refund requests after the full use of purchased credits, or activity we reasonably believe to be fraudulent. Declining an abusive request does not affect your non-excludable statutory rights.
Unused credit packages
If you have purchased a credit package and have not used it, you may request a refund of the unused portion to your original payment method. We will grant such requests where required by law and otherwise at our reasonable discretion. Credits that have already been used to receive a reading are not eligible for a cash refund except where required by law.
Your statutory rights
Nothing in this policy limits rights that cannot be excluded under the law that applies to you. Depending on where you live, you may have additional rights — for example, a statutory cancellation (“cooling-off”) period for distance purchases in the UK and EU (subject to the immediate-performance acknowledgment in our Terms), consumer guarantees under the Australian Consumer Law, or remedies under US and Canadian consumer-protection laws. Where the law requires a cash refund, we will provide one.
Payment-method refund timing
Where a refund to your original payment method is issued, it is processed through Stripe and typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.
Problems with a charge
If you do not recognize a charge or believe there has been an error, please contact us first at contact@seventysouls.com. We can almost always resolve billing issues quickly and directly — often faster than a bank dispute — and we are happy to help.
Contact
Refunds are handled by Seventy Souls Tech Group Ltd, Griva Digeni 78, 2nd floor, Flat/Office V1, Neapoli, 3101, Limassol, Cyprus. Questions about a refund? Email contact@seventysouls.com.